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22 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or re-seller
If you purchased a service contract for your Nortel product from a
distributor or authorized re-seller, contact the technical support staff for
that distributor or re-seller.
Nortel Communication Server 1000
Troubleshooting Guide for Distributors
NN43001-730 02.02 31 December 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
- Troubleshooting Guide for 1
- Distributors 1
- Contents 3
- MGC command reference 319 11
- Call Server commands 353 12
- IP Phones 381 12
- Tools for Linux 471 14
- NRS Manager 489 15
- Unicode Name Directory 493 15
- New in this Release 17
- 18 New in this Release 18
- Unicode Name Directory 19 19
- OAM Transaction Audit Logs 20
- How to get help 21
- 22 How to get help 22
- About this document 23
- 24 About this document 24
- Introduction 25
- VGMC VxWorks shell access 26
- Modem connection 27
- Terminal configuration 27
- Shell access 27
- MC32S card 28
- MGC card 29
- VGMC directory structure 30
- Reformatted root directories 31
- 32 Introduction 32
- Troubleshooting 33
- Collecting sniffer captures 34
- VoIP problems 35
- 36 Troubleshooting 36
- VoIP problems 37 37
- 38 Troubleshooting 38
- VoIP problems 39 39
- 40 Troubleshooting 40
- VoIP problems 41 41
- 42 Troubleshooting 42
- VoIP problems 43 43
- 44 Troubleshooting 44
- VoIP problems 45 45
- • itgCardShow 46
- IP Phone commands 47
- IP network troubleshooting 48
- IP network troubleshooting 49 49
- 50 Troubleshooting 50
- TLAN packet loss errors 51
- 52 Troubleshooting 52
- UDP ports 53
- TCP ports 54
- SNMP traps 54
- DIM error codes 54
- 56 Troubleshooting 56
- • setSLim value 58
- • tsm_set_slim tcid,value 58
- One-way audio 60
- Broken or choppy speech 60
- Audio commands 61 61
- 62 Troubleshooting 62
- Voice Gateway trace commands 63
- RTP and RTCP statistics 63
- 64 Troubleshooting 64
- OAM shell commands 65
- Graceful disable commands 67
- Force disable commands 67
- Enable commands 68
- Trace and diagnostic commands 69
- Report log commands 71
- VoIP command reference 74
- VoIP command reference 75 75
- VoIP command reference 79 79
- VoIP command reference 81 81
- VoIP command reference 87 87
- VoIP command reference 89 89
- VoIP command reference 91 91
- VoIP command reference 93 93
- DimDspStat = 1/0 94
- DimECStat = 1/0 95
- VoIP command reference 97 97
- 100 VoIP 100
- VoIP command reference 103 103
- 104 VoIP 104
- 106 VoIP 106
- VoIP command reference 107 107
- DsetSideToneEnable = 1/0 108
- DSPReset 109
- 110 VoIP 110
- 112 VoIP 112
- 114 VoIP 114
- VoIP command reference 115 115
- 116 VoIP 116
- VoIP command reference 117 117
- firmwareFileGetI2002 118
- firmwareFileGetI2004 118
- firmwareFilePutI2002 119
- firmwareFilePutI2004 119
- firmwareVersionShow 120
- flashConfigShow 120
- VoIP command reference 121 121
- VoIP command reference 123 123
- H323CallTrace ch on 126
- H323CallTrace ch off 127
- 128 VoIP 128
- VoIP command reference 129 129
- H323CallTrace ch 130
- 132 VoIP 132
- VoIP command reference 133 133
- 134 VoIP 134
- VoIP command reference 135 135
- H323CallTrace num 136
- VoIP command reference 137 137
- 138 VoIP 138
- H323GwShow 140
- H323GwShow ch channelNum 140
- H323GwShow num calling_num 141
- H323Output 143
- H323TraceShow 144
- 148 VoIP 148
- VoIP command reference 149 149
- 150 VoIP 150
- VoIP command reference 151 151
- 152 VoIP 152
- VoIP command reference 153 153
- 154 VoIP 154
- VoIP command reference 155 155
- 156 VoIP 156
- IPInfoShow 157
- 158 VoIP 158
- VoIP command reference 159 159
- 160 VoIP 160
- Query Expression 161
- 162 VoIP 162
- VoIP command reference 163 163
- 164 VoIP 164
- VoIP command reference 165 165
- 166 VoIP 166
- VoIP command reference 167 167
- 168 VoIP 168
- VoIP command reference 169 169
- 170 VoIP 170
- VoIP command reference 171 171
- 172 VoIP 172
- VoIP command reference 173 173
- 174 VoIP 174
- VoIP command reference 175 175
- 176 VoIP 176
- VoIP command reference 179 179
- • queue ID 180
- • task in the queue 180
- • number of lost messages 180
- VoIP command reference 181 181
- 182 VoIP 182
- VoIP command reference 183 183
- 184 VoIP 184
- 186 VoIP 186
- VoIP command reference 187 187
- 188 VoIP 188
- VoIP command reference 189 189
- 190 VoIP 190
- VoIP command reference 191 191
- 192 VoIP 192
- VoIP command reference 193 193
- 194 VoIP 194
- VoIP command reference 195 195
- 196 VoIP 196
- • memory in use 197
- 198 VoIP 198
- Related Commands 199
- 206 VoIP 206
- VoIP command reference 207 207
- 208 VoIP 208
- VoIP command reference 209 209
- 210 VoIP 210
- NVRClear 211
- NVRGWSet 211
- NVRIPSet 211
- NVRIPShow 211
- NVRSMSet 212
- VoIP command reference 213 213
- 214 VoIP 214
- VoIP command reference 215 215
- 216 VoIP 216
- VoIP command reference 217 217
- 218 VoIP 218
- VoIP command reference 219 219
- 220 VoIP 220
- VoIP command reference 221 221
- 222 VoIP 222
- VoIP command reference 223 223
- 224 VoIP 224
- VoIP command reference 225 225
- 226 VoIP 226
- VoIP command reference 227 227
- RTPStatShow 228
- RTPTraceShow 228
- RTPTraceStop 228
- VoIP command reference 229 229
- RUDPStatShow 230
- VoIP command reference 231 231
- 232 VoIP 232
- VoIP command reference 233 233
- SIPCallTrace on 234
- SIPCallTrace off 234
- 236 VoIP 236
- VoIP command reference 239 239
- 240 VoIP 240
- SIPGwShow 243
- SIPGwShow ch channelNum 244
- SIPGwShow num calling_number 244
- SIPOutput 247
- SIPTraceShow 247
- -> syslogLevelSet tMAM, 7 251
- 252 VoIP 252
- VoIP command reference 253 253
- 254 VoIP 254
- VoIP command reference 255 255
- VoIP command reference 259 259
- VoIP command reference 265 265
- VoIP command reference 267 267
- • minimum jitter 269
- 272 VoIP 272
- Table 72 272
- Command parameters 272
- Parameter Value Description 272
- VoIP command reference 273 273
- — Terminal Type 274
- UKLossPlanClr 275
- UKLossPlanSet 276
- 278 VoIP 278
- 280 VoIP 280
- VoIP command reference 283 283
- • Tx DSP gain (1 dB step) 286
- • Sidetone gain (3 dB step) 286
- VoIP command reference 287 287
- 288 VoIP 288
- VoIP command reference 297 297
- 298 VoIP 298
- VoIP command reference 299 299
- 300 VoIP 300
- VoIP command reference 305 305
- 306 VoIP 306
- 310 VoIP 310
- XspySetLevel 312
- 314 VoIP 314
- VoIP command reference 315 315
- 316 VoIP 316
- VoIP command reference 317 317
- 318 VoIP 318
- MGC command reference 319
- 324 MGC command reference 324
- 326 MGC command reference 326
- 328 MGC command reference 328
- 330 MGC command reference 330
- 332 MGC command reference 332
- 336 MGC command reference 336
- 338 MGC command reference 338
- 340 MGC command reference 340
- 342 MGC command reference 342
- 344 MGC command reference 344
- 346 MGC command reference 346
- 350 MGC command reference 350
- 352 MGC command reference 352
- Call Server commands 353
- ECNT ZONE 354
- ENLC/DISC/DISI 355
- ENLU/DISU 356
- TRAC/TRAK 358
- 360 Call Server commands 360
- LD 80 361 361
- 362 Call Server commands 362
- LD 80 363 363
- 364 Call Server commands 364
- LD 117 365 365
- 366 Call Server commands 366
- LD 117 367 367
- • PRT IPDN <IP address> 368
- • PRT DNIP 368
- LD 117 369 369
- PDT commands 370
- • customer number 372
- • sl1crShowStop 374
- • sl1crShowHelp 374
- VNS BUG ERR debug tool in PDT 375
- • vnsdebug on 376
- 378 Call Server commands 378
- 380 Call Server commands 380
- IP Phones 381
- MAC Display 382
- IP Phone reboot 382
- UNIStim 3.0 383
- VxWorks level 384
- Error logging 385
- 386 IP Phones 386
- UNIStim 3.0 387 387
- 388 IP Phones 388
- UNIStim 3.0 389 389
- 390 IP Phones 390
- PDT level 391
- VxShell Level 391
- 394 IP Phones 394
- Server, and MGC 395
- VGMC and Signaling Server 399
- Displaying contents 400
- File details 400
- File details 401 401
- File details 403 403
- BOOTP.TAB 404
- File details 405 405
- SECURITY.INI 406
- LOSS.INI 406
- Call Server link control 407
- RUDP windowing control 407
- DSP gain limit control 407
- DSP echo canceller control 407
- IP parameter control 408
- TPS control 408
- Keymap download control 408
- Startup script 409
- Security features 411
- SIPCallTrace 412
- SIPTLSConfigShow 412
- SIPTLSSessionShow 413
- SIPMessageTrace 413
- 414 Security features 414
- SIP NRS on Linux 415
- 416 SIP NRS on Linux 416
- Linux commands 417 417
- 418 SIP NRS on Linux 418
- Linux commands 419 419
- 420 SIP NRS on Linux 420
- Linux commands 421 421
- 422 SIP NRS on Linux 422
- Linux commands 423 423
- SIP NRS command 424
- SIP NRS command 427 427
- 428 SIP NRS on Linux 428
- SIP NRS command 429 429
- 430 SIP NRS on Linux 430
- SIP NRS command 431 431
- 432 SIP NRS on Linux 432
- NRS database commands 433
- 434 NRS database commands 434
- 436 NRS database commands 436
- 438 NRS database commands 438
- Linux Base 439
- LinuxBase command reference 440
- 442 Linux Base 442
- Figure 1 443
- Figure 2 443
- 444 Linux Base 444
- Figure 3 445
- 446 Linux Base 446
- Figure 4 446
- Figure 5 447
- Figure 6 447
- Date and Time Configuration 447
- • -r Resets user counters 449
- 450 Linux Base 450
- Figure 9 451
- 452 Linux Base 452
- Figure 10 452
- Figure 11 453
- 454 Linux Base 454
- 456 Linux Base 456
- 458 Linux Base 458
- Scheduled backup: 459
- 460 Linux Base 460
- 462 Linux Base 462
- 464 Linux Base 464
- Figure 12 464
- 466 Linux Base 466
- 468 Linux Base 468
- Tools for Linux 471
- 472 Tools for Linux 472
- ATTENTION 473
- Tool restrictions/limitations 473
- 474 Tools for Linux 474
- Figure 13 474
- Gryphon example output 474
- Figure 14 475
- Gryphon run test 475
- 476 Tools for Linux 476
- Figure 15 476
- Figure 16 476
- Gryphon summary 476
- When finished, stop the tool: 477
- 478 Tools for Linux 478
- NRS Manager 489
- 490 NRS Manager 490
- Troubleshooting Checklist 491 491
- Unable to search an Endpoint 492
- Multi-user scenarios 492
- Unicode Name Directory 493
- 494 Unicode Name Directory 494
- Troubleshooting 495 495
- 496 Unicode Name Directory 496
- Troubleshooting 497 497
- 498 Unicode Name Directory 498
- Troubleshooting Checklist 501 501
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